FAQ

What destinations does the service cover?

Only United States delivery addresses are supported. Standard Shipping is free on every US order regardless of its value.

How long do preparation and transit normally take?

Preparation usually requires 1–2 business days and the trip after dispatch is estimated at 4–6 business days. Weekends and US federal holidays are excluded. Weather or carrier interruptions can change the expected arrival.

How do I monitor a package or report a delay?

Watch the order email for tracking after shipment. Send our team the order and tracking references if the parcel is unusually delayed, missing or misdelivered.

Is it possible to amend or cancel a purchase?

Ask immediately, before dispatch. Whether a request can be acted on depends on how far fulfillment has progressed, and success cannot be guaranteed. Shipped orders are subject to the return process.

What do I need for a return or exchange?

Submit a request within 30 days after arrival with a receipt or order number. Unwanted items should be unused with their original condition and packaging intact. Replacement availability governs exchanges. Eligible return transport is funded by us, using a prepaid label or another arranged method.

How are damaged, incorrect or incomplete orders resolved?

Provide purchase details, describe the damage, defect, wrong goods or missing pieces, and include useful photos. We review the appropriate remedy and pay eligible return shipping for these issues too.

How soon is a return refunded?

We inspect returned goods after receipt, then issue an approved refund within 10 business days to the original payment method. Any additional posting delay is controlled by the bank or payment provider.

How do I confirm fit, care or included parts?

Read the specific Simple Modern listing for the model, capacity, size, materials and package contents. Accessory fit and safety or cleaning instructions are item-specific, not interchangeable across bottles, tumblers or bags.

Where are payment options and support details?

Use the enabled methods displayed at USD checkout and review applicable taxes there. Our contact channels below are staffed Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles).